Join Our Team
Help shape the future of decentralized communities and guide customers to success in the AVED ecosystem
We're Hiring: Customer Success Manager
Be the bridge between our innovative platform and the communities that depend on it
The Role
As a Customer Success Manager at AVED, you'll be the guiding force that helps new customers navigate and master our ecosystem of decentralized community platforms. You'll ensure their journey from onboarding to advanced usage is seamless, successful, and transformative.
Customer Onboarding
Guide new customers through platform setup, helping them understand the full potential of decentralized community management.
Platform Adoption
Drive feature adoption by showcasing how AVED's tools can solve specific community challenges and scale their operations.
Relationship Building
Build lasting partnerships with community leaders, becoming their trusted advisor for growth and engagement strategies.
Success Metrics
Monitor customer health, track adoption metrics, and proactively identify opportunities for growth and improvement.
Education & Training
Create and deliver training materials, workshops, and best practices to maximize customer value realization.
Customer Advocacy
Transform satisfied customers into brand advocates while gathering feedback to improve our platform continuously.
What We're Looking For
Required Experience
- 3+ years in customer success, account management, or customer support
- Experience with SaaS platforms and technology adoption
- Strong communication and presentation skills
- Analytical mindset with experience in metrics and KPIs
- Problem-solving abilities and customer-centric approach
Bonus Points
- Understanding of blockchain and Web3 technologies
- Experience with community management platforms
- Background in digital marketing or growth
- Familiarity with decentralized ecosystems
- Multilingual capabilities
Why Join AVED?
Be part of a revolutionary platform that's reshaping how communities connect, engage, and thrive in the digital age.
Innovation
Work with cutting-edge Web3 technology and shape the future of decentralized communities
Growth
Accelerate your career in a fast-growing company with global impact and endless learning opportunities
Impact
Make a real difference by helping communities worldwide succeed and thrive in the digital ecosystem
Ready to Make an Impact?
Join us in revolutionizing how communities connect and grow. We'd love to hear from you.
How to Apply
Send us your resume and a cover letter.
Email: dbuidler@aved.ai
Subject: Customer Success Manager Application